Return & Refund Policy
Last updated: January 2026
Return Window
You may return eligible items within 30 days of delivery for a full refund.
Eligibility Requirements
- Items must be unused and in original condition
- Items must include all original packaging
- Proof of purchase is required
Non-Returnable Items
- Items showing signs of use, scratches, or damage caused after delivery
- Items missing original packaging or hardware
How to Start a Return
- Email info@cartcluster.shop with your order number
- We will respond with return authorization within 1-2 business days
- Pack items securely and ship to the provided address
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or we sent the wrong item.
Refund Processing
- Refunds processed within 5-7 business days
- Issued to original payment method
Damaged or Defective Items
Contact us within 7 days of delivery with photos for a free replacement or full refund.
Contact
- Email: info@cartcluster.shop
- Phone: +1(312) 555-0188